Copas Farms Ticket Portal

FAQs / Help

Why are bookings only available for one/two days at a time?

At the moment we are only releasing bookings two days ahead at a time, so that we can ensure we have enough fruit to satisfy demand. We cannot commit to exactly when bookings are released as there are so many variables at play. We sometimes add extra time slots on any given day if there is more fruit than we estimated. 

Can I make a booking on arrival?

We cannot process any bookings for you at the entrance, but if time-slots happened to be available on the same day you wish to visit, you can make a booking on your mobile device. We strongly recommend however that you don`t turn up without a booking. 

I can no longer go on the day I’ve booked my time-slot, can I change my booking?

Unfortunately no refunds or exchanges can be made once a booking has been made. 

Can I book for a large group?

No, the maximum number of visitors per booking will be up to 7 per household. Strictly no minibuses or coaches are allowed on site.

It’s raining, can I change my booking for another time?

Farming continues rain or shine; in fact, we love it when the summer rain comes as it helps our crops grow. Come on down with your wellies and a hooded jacket and have fun picking in the rain. If we needed to close temporarily, due to potentially dangerous weather conditions you will be notified and would be refunded.  It is advisable not to book too far ahead if you are concerned about wet weather.

I would like to book for a particular day, but the calendar of the date isn’t letting me click through to it, why?

It might be that the date has sold out, which will be displayed, or time slots have not yet been released. From time to time we will release extra bookings to be available on various time slots, so please keep checking the site.

If a date is not highlighted with a green circle, this is either because the date is in the past, or if the date is in the future it means it hasn’t yet been assigned with the number of bookings allocated against it. We assess the crops on a daily basis, to help us work out how many time-slots to release on any given date.

Can I turn up with people who aren`t booked in?

Please don`t as you will be disappointed! Only those on the booking will be permitted to enter.

Can I eat whilst picking in the fields?

You are not allowed to eat our produce until you have paid for it. We also highly recommend that all produce is washed before consumption.

Can I pay in cash?

Unfortunately, we no longer accept any form of cash payments. Please pay using a debit or credit card or mobile contactless. Please note, we do not accept American Express

Is smoking allowed on the farm?

No. Smoking and vaping are not permitted anywhere on the farm.

How long can I spend on the Farm?

Your Fruit Voucher entitles you to spend up to 2 hours during your visit, but we would ask you not to loiter after you have finished picking. This will allow everyone throughout the day to experience a safe and controlled environment. 

Please be aware that the Farm has NO TOILET facilities. 

Note: If booking the last few time-slots please be aware that the farm closes at 5.00 pm 4.30 at Pumpkin time  so ensure you arrive on time to allow enough time to pick and pay on exit. 

If the amount I pick is under the value of my Fruit Voucher, can I have a refund?

The value of your Fruit Voucher will be refunded against the cost of your PYO produce at the tills. This value constitutes our minimum charge per person. If your produce value is lower than your Fruit Voucher value, you forfeit the difference. This value cannot be refunded or transferred.